BOOKING DEPOSIT POLICY To secure your appointment, a non-refundable deposit of 25% of the estimated service fee is required at the time of booking. This can be deducted from the cost of service at your appointment or used as a rolling deposit for future bookings. We understand life happens, so if you need to reschedule, your deposit can be transferred to a new appointment as long as you provide at least 48 hours’ notice. If less notice is given, unfortunately the deposit will be forfeited.

 

CANCELLATION / NO SHOW POLICY Cancellations made with less than 48 hours’ notice will result in your booking deposit being forfeited. A new 25% deposit will be required to secure any future appointments. If a client misses their appointment entirely without notifying us, the deposit will be forfeited and a payment of 100% of the estimated service fee will be required to book again. This policy helps us manage our schedule fairly and make space for others who may be waiting. We truly appreciate your understanding and respect for our time and policies.

 

REFUND POLICY We care about how you feel during and after your visit. That’s why we’ll check in with you throughout your appointment to ensure you're loving both your experience and your results. We’ll also share tailored advice to help you maintain your hair at home—so your look stays fresh and fabulous for longer.

If something doesn’t feel quite right, please speak with your stylist while you're in the salon—we genuinely welcome feedback and always take it on board. Noticed an issue after you’ve left? Please email chrystal.does.hair@gmail.com within 14 days of your initial service so we can book you in to address any concerns.

We do not offer refunds for products or services rendered under any circumstances. If you aren't satisfied with a product purchased from our salon, you're welcome to swap it for something more suitable within 14 days of purchase, provided it's not excessively used.

Thank you for choosing us—we love having you in the chair.

 

BOX DYE / TINTED HAIR / COLOUR BUILD-UP Colour build-up, especially from box dye, can be problematic and unpredictable when lightening hair. An extensive consultation is performed prior to beginning your service to discuss your colour history, and it's imperative you share accurate information so realistic expectations can be set based on your hair's background.

 

CHLORINE/SWIMMING Hair exposed to chlorine may require a prescribed haircare regime for several weeks prior to being lightened to avoid chemical reactions. A strand test is recommended before lightening chlorine-exposed hair. Please inform your stylist if your hair has been exposed.

 

DUTY TO INFORM POLICY We perform a thorough consultation before your service to understand your desired results. During this consultation, you’ll be asked about your hair history so appropriate steps can be taken to achieve your dream results. Full disclosure is mandatory—we do not assume responsibility for adverse reactions when contraindicating conditions have not been disclosed.

 

INFERIOR PRODUCT USE To achieve the best possible results, we recommend maintaining your hair with the products prescribed at your appointment. Your stylist reserves the right to refuse service due to the use of inferior products.

 

BEHAVIOUR We are passionate about what we do and value our time with clients. We ask all guests to act respectfully, maintain realistic expectations, and trust the professional advice provided. If client behaviour does not reflect these ethos, service will be politely refused.

 

SKIN PATCH TEST POLICY We recommend a skin patch test 24–48 hours prior to any chemical service. However, it is your choice to accept or decline this recommendation. If you wish to book a patch test, you must do so as a separate appointment via direct message, phone, or the online booking portal at least 24 salon business hours before your service.

Chemical services can rarely cause allergic reactions in some individuals, even if a patch test shows no response and even if you’ve had the same service previously without issue.

 

SCALP BLEACH POLICY Scalp bleach services involve a high-alkaline chemical procedure that requires precise application and regular touch-ups no more than 4–6 weeks apart. The colour lift is accelerated by the body’s natural heat, which radiates to about 2.5cm from the scalp. Exceeding this timeframe may result in heat banding or uneven results. Mild sensitivity is expected; however, extreme discomfort is not normal. If bleaching must be stopped early due to discomfort, any additional services needed to correct the result will be charged accordingly.

Clients must commit to touch-ups no greater than 6 weeks apart. If regrowth exceeds this timeframe, a full head of foils using the platinum card technique will be required, which adds time and may require rescheduling. We do not offer global bleach application for pre-lightened hair with regrowth beyond this timeframe.

 

REGROWTH POLICY Regrowth is considered to be 4–6 weeks worth of growth. Any outgrowth beyond this will be charged accordingly.