💳 Booking Deposit Policy

To secure your appointment, a non-refundable deposit of $25 is required at the time of booking.

• This deposit can be deducted from your service total or used as a rolling deposit for future bookings.

• If you need to reschedule, your deposit can be transferred to a new appointment with at least 48 hours’ notice.

• Deposits are forfeited if less notice is given.

 

💲Payments

We accept EFTPOS, cash and Stripe online payments.

• All online payments are securely processed in line with Stripe’s privacy and fraud protection policies.

• Pricing is subject to change and will be confirmed during consultation.

 

❌ Cancellation / No-Show Policy

We appreciate your respect for our time and schedule.

• Cancellations made less than 48 hours before your appointment will result in your deposit being forfeited.

• A new $25 deposit will be required to secure future bookings.

• No-shows will forfeit the deposit and must pay 100% of the estimated service fee to rebook.

• This policy helps us manage our schedule fairly and make space for others who may be waiting.

 

💬 Refund Policy

We care deeply about your experience and results.

• Your stylist will check in throughout your appointment to ensure you're loving your look.

• We’ll provide tailored advice to help maintain your hair at home.

• If something doesn’t feel quite right, please speak with your stylist during your visit—we welcome feedback.

• If concerns arise after your appointment, please email chrystal.does.hair@gmail.com within 14 days so we can book a follow-up.

• We do not offer refunds for services or products.

• Products may be exchanged within 14 days if not excessively used.

 

📋 Client Privacy Policy

To provide you with the best possible experience, we collect essential personal information—including contact details, service history, and payment data—at the time of booking and during your visit.

• This information is securely stored and managed via trusted platforms including Stripe and Neko Salon Software, in accordance with their privacy and data protection standards.

• We use your details solely for appointment management, service delivery, and tailored communication.

• Your information is never shared with third parties without your consent.

• By booking with us, you agree to this collection and use.

If you have any questions or wish to update your details, please contact us directly.

 

📸 Photography Policy

We love celebrating your hair journey!

• Before and after photos may be taken to document your transformation and showcase our work.

• These images may be used for educational or promotional purposes across our platforms.

• If you prefer not to be photographed or do not wish for your images to be shared, please let us know in writing or during your consultation. We respect your privacy and will always honour your express consent.

 

🎨 Box Dye / Tinted Hair / Colour Build-Up

Colour build-up, especially from box dye, can be unpredictable when lightening hair.

• A thorough consultation is performed before your service to discuss your colour history.

• Please share accurate information so realistic expectations can be set.

 

🏖️ Chlorine / Swimming

Hair exposed to chlorine may require a prescribed haircare regime before lightening.

• A strand test is recommended to avoid chemical reactions.

• Please inform your stylist if your hair has been exposed.

 

🗣️ Duty to Inform Policy

We perform a thorough consultation before your service to understand your desired results.

• You’ll be asked about your hair history so appropriate steps can be taken.

• Full disclosure is mandatory—we do not assume responsibility for adverse reactions when contraindicating conditions have not been disclosed.

 

🚫 Inferior Product Use

To achieve the best possible results, we recommend maintaining your hair with the products prescribed at your appointment.

• Your stylist reserves the right to refuse service due to the use of inferior products.

 

🤝 Behaviour

We are passionate about what we do and value our time with clients.

• We ask all guests to act respectfully, maintain realistic expectations, and trust the professional advice provided.

• If client behaviour does not reflect these ethos, service will be politely refused.

 

🧪 Skin Patch Test Policy

We recommend a skin patch test 24–48 hours prior to any chemical service.

• It is your choice to accept or decline this recommendation.

• Patch tests must be booked as a separate appointment via direct message, phone, or the online portal at least 24 salon business hours before your service.

• Chemical services can rarely cause allergic reactions, even if a patch test shows no response or you’ve had the same service previously.

 

⚗️ Scalp Bleach Policy

Scalp bleach services involve a high-alkaline chemical procedure requiring precise application and regular touch-ups every 4–6 weeks.

• The colour lift is accelerated by the body’s natural heat, which radiates to about 2.5cm from the scalp.

• Exceeding the recommended timeframe may result in heat banding or uneven results.

• Mild sensitivity is expected; extreme discomfort is not normal.

• If bleaching must be stopped early due to discomfort, any corrective services will be charged accordingly.

• Clients must commit to touch-ups within 6 weeks.

• Regrowth beyond this timeframe requires a full head of foils using the platinum card technique, which may require rescheduling.

• We do not offer global bleach application for pre-lightened hair with regrowth beyond this timeframe.

 

🌱 Regrowth Policy

Regrowth is considered to be 4–6 weeks worth of growth.

• Any outgrowth beyond this will be charged accordingly.