💳 Booking Deposits

To ensure smooth scheduling and to honour the time set aside for each guest, a small non-refundable booking deposit is required for all bookings. This deposit is simply held and is fully credited toward your appointment on the day. 

For guests who have had multiple late cancellations or missed appointments, a non-refundable deposit equal to the full cost of the scheduled services may also be required for future bookings. This helps us maintain fairness for all clients and ensures appointment times are respected and available to those who need them.

We appreciate your understanding as these measures allow us to continue offering a personalised, high‑quality experience for every guest.

 

Payments

We accept EFTPOS, cash and Stripe online payments. For clients who wish to use Afterpay, this can be done by subscribing to Afterpay Plus in the Afterpay app.

• All online payments are securely processed in line with Stripe’s privacy and fraud protection policies.

• Pricing is subject to change and will be confirmed during consultation.

 

❌ Cancellation & Missed Appointments

To keep our schedule running smoothly and to honour the time reserved for each guest, we kindly ask for at least 48 hours’ notice when rescheduling or cancelling an appointment.

All booking deposits are fully credited toward your appointment on the day of service. If you need to cancel or reschedule with at least 48 hours’ notice, your deposit will be transferred to your new appointment time.

Guests who have had multiple late cancellations or missed appointments may be asked to provide a booking deposit for future visits. In the event of a late cancellation or missed appointment, deposits may be forfeited. These measures help us maintain fairness for all guests and ensure appointment times remain available to those who need them.

We appreciate your understanding as these guidelines allow us to continue offering a personalised, high‑quality experience for every guest.

 

💬 Refund Policy

We take great care to ensure every product and service meets our quality standards. Due to the nature of professional hair services, refunds are not offered for services already performed. If you have any concerns about your result, please contact us within 48 hours so we can arrange a complimentary adjustment where appropriate.

Retail products may be exchanged if they are faulty or damaged. For hygiene and safety reasons, we are unable to accept returns on opened or used products.

Thank you for your understanding as these guidelines help us maintain a high‑quality, personalised experience for every guest.

.

 

📋 Client Privacy Policy

Your privacy is important to us. Eden & Muse collects only the information needed to provide a personalised and professional experience. This may include your name, contact details, booking history, consultation notes, and any information you choose to share when making an appointment.

This information is used solely for managing your bookings, sending appointment confirmations and reminders, and delivering safe, tailored services. Your details are stored securely through our booking system and website provider, and are accessible only to the studio owner.

We do not sell, share, or disclose your personal information to third parties unless required by law. You may request access to, or the correction or removal of, your personal information at any time.

By booking an appointment or submitting your details through our website, you consent to the collection and use of your information in accordance with this policy.

 

📸 Photography Policy

We occasionally capture photographs or videos within the studio to showcase our work, celebrate transformations, and share the Eden & Muse experience. Your privacy and comfort are always our priority. Images are only taken with your consent, and you are welcome to decline at any time without affecting your service.

If you agree to be photographed, you may choose whether your face is included or whether images focus solely on your hair. Photos may be used on our website, social media, or marketing materials to represent our work.

If at any point you wish to withdraw your consent or request the removal of an image, please contact us and we will action this promptly.

 

 

🎨 Box Dye / Tinted Hair / Colour Build-Up

Colour build-up, especially from box dye, can be unpredictable when lightening hair.

• A thorough consultation is performed before your service to discuss your colour history.

• Please share accurate information so realistic expectations can be set.

 

🏖️ Chlorine / Swimming

Hair exposed to chlorine may require a prescribed haircare regime before lightening.

• A strand test is recommended to avoid chemical reactions.

• Please inform your stylist if your hair has been exposed.

 

🗣️ Duty to Inform Policy

We perform a thorough consultation before your service to understand your desired results.

• You’ll be asked about your hair history so appropriate steps can be taken.

• Full disclosure is mandatory—we do not assume responsibility for adverse reactions when contraindicating conditions have not been disclosed.

 

🚫 Inferior Product Use

To achieve the best possible results, we recommend maintaining your hair with the products prescribed at your appointment.

• Your stylist reserves the right to refuse service due to the use of inferior products.

 

🤝 Behaviour

We are passionate about what we do and value our time with clients.

• We ask all guests to act respectfully, maintain realistic expectations, and trust the professional advice provided.

• If client behaviour does not reflect these ethos, service will be politely refused.

 

🧪 Skin Patch Test Policy

We recommend a skin patch test 24–48 hours prior to any chemical service.

• It is your choice to accept or decline this recommendation.

• Patch tests must be booked as a separate appointment via direct message, phone, or the online portal at least 24 salon business hours before your service.

• Chemical services can rarely cause allergic reactions, even if a patch test shows no response or you’ve had the same service previously.

 

⚗️ Scalp Bleach Policy

Scalp bleach services involve a high-alkaline chemical procedure requiring precise application and regular touch-ups every 4–6 weeks.

• The colour lift is accelerated by the body’s natural heat, which radiates to about 2.5cm from the scalp.

• Exceeding the recommended timeframe may result in heat banding or uneven results.

• Mild sensitivity is expected; extreme discomfort is not normal.

• If bleaching must be stopped early due to discomfort, any corrective services will be charged accordingly.

• Clients must commit to touch-ups within 6 weeks.

• Regrowth beyond this timeframe requires a full head of foils using the platinum card technique, which may require rescheduling.

• We do not offer global bleach application for pre-lightened hair with regrowth beyond this timeframe.

 

🌱 Regrowth Policy

Regrowth is considered to be 4–6 weeks worth of growth.

• Any outgrowth beyond this will be charged accordingly.